Withdrawal from the agreement

A fragment of the Store Regulations at http://www.OstroVit.com


  1. The Customer may, within 14 (fourteen) days from the day of receiving the order, withdraw from the contract without giving any reason, and without incurring the costs specified below.

  2. If the Buyer has chosen a method of delivery of the goods other than the cheapest usual delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Buyer.

  3. The customer bears only the direct cost of returning the goods.

  4. In the case of timely withdrawal from the contract and timely delivery of the returned order to the Seller, the Seller shall reimburse the Customer the entire payment received from the Customer.

  5. The Customer may resign from all or part of the ordered goods by sending within 14 (fourteen) days from the date of receipt of the shipment containing the goods "Statement of withdrawal from the contract" to the e-mail address sales@ostrovit.com or in writing to OstroVit Sp. z o.o. address: ul. Sitarska 16 18-300 Zambrów.

  6. Customers who have an Account in the Online Store can make a return by completing the form located in the tab YOUR ACCOUNT / RETURNS OF GOODS / ADD RETURN.

  7. The return of goods should take place within 14 (fourteen) days from the date on which the Customer renounced the contract. To meet the deadline, it is enough to return the goods before its expiry.

  8. We suggest sending back returned goods if possible, in the original packaging, with original bands, without any traces of interference in their construction or use of them. The customer is liable for a decrease in the value of the goods as a result of using it in a way that goes beyond what is necessary to establish its nature, characteristics and functioning.

  9. We suggest labeling the parcel with the returned goods with the information "RETURN OF GOODS". Shipments with returned goods should be sent or delivered in person to: OstroVit Sp. z o.o. ul. Sitarska 16 18-300 Zambrów.

  10. The Seller returns to the Customer the payment made by the Customer using the same method of payment as used by the Customer. The reimbursement of the payment shall be made by the Seller immediately, however not later than within 14 (fourteen) days from the date of receipt of the consumer statement of withdrawal from the contract. The seller may withhold the return of the payment until receiving the shipment containing the returned goods or proof of its return.

  11. Please, secure the returned goods and not send them in envelopes or bubble envelopes. The seller does not accept parcels on delivery.

  12. The right to withdraw from the contract is not vested in the Customer with respect to contracts in which:

  • the subject of the contract is the goods have a short expiry date, of which the Seller informed the customer when placing the order;

  • the subject of the contract are goods which, after delivery in a sealed package, have been opened and which after opening the packaging cannot be returned due to health protection or hygiene reasons;

  • the subject of the contract are medicinal products, foodstuffs for particular nutritional purposes and medical devices, in accordance with §6 par. 1 above.

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