Do I need to have an account in the store?
How to create an account in the store?
How to log into my account?
- Click Log in
- Enter your login or e-mail address and password
- Click "Log in"
I cannot remember password - what to do?
- Click Log in
- Select Cannot remember login or password below login box
- Enter e-mail entered during registration
- Press „Remind password”
- automatic logging into store
- setting new account password
How to delete account?
- send us a message to the following e-mail: email@example.com
- call us: 669 094 455
How to check order status?
When the package is ready, you will receive the e-mail with confirmation and shipping document number,, as well as VAT invoice attached.
Editing and combining orders
It is also not possible to combine orders, which have been placed separately.
Can I cancel an order?
To do so, contact our Customer Service Office, dial 669 094 455 or send an e-mail to: firstname.lastname@example.org.
Where can I find a history of orders?
How to use a discount code?
- by visiting this site and entering it
- by entering it in the cart after clicking "Enter discount code"
How to pay for an order?
- fast online transfer
- pay card - MasterCard or Visa
- traditional transfer
- cash on delivery
What currencies can I use to pay?
Where to find bank transfer data?
Bank account numbers:
- PLN - 04102038020000120201347087
- EUR - PL23102038020000110201687458
How long does it take to post payments?
Error during payment
- check if your account has been charged
- contact our Customer Service Office and give as many details about the problem as possible
How to change delivery address?
In Delivery address you need to select Ship into other address (if not selected), click Add new address. In such case enter a new address and click Save address.
In our store you can define up to a dozen delivery addresses.
How much is shipping?
What forms of delivery are available?
Too see forms of delivery and up-to-date price list, go here.
How long do I need to wait for delivery?
- DPD courier, Paczkomaty InPost - next working day
- Paczka w RUCHu - 3-4 working days
Do you send products abroad?
You can check up-to-date price list for foreign shipping here.
Returns and complaints
How to lodge a complaint?
In further steps, choose the following:
- The order in question
- Products in question
- Method of products delivery
- Delivery point
- Form of refund
How much time do I have to return goods?
Damaged product or missing product in the box
If you have realized that one of the goods is missing in the box, contact our Customer Service Office. We will do our best to send you the missing product as soon as possible and at our expense.
Who covers return costs?
When can I expect an answer/return?
Refunds should be made within 5 working days after you have delivered the return package.
What is loyalty program all about?
For more details on how the program works, see here.
Where can I check the number of points?
How to exchange points for products?
- Log into your account
- Find the product you need and click „Buy for points"
- The product will be added to the cart with price in points
- Once the order has been completed, the points will be reduced from your account
When am I going to receive points?
When you choose cash on delivery, points will be granted within two days after you have provided courier with payment.
I should have more points!
This being the case you can transfer points into one account - to do so, contact the Customer Service Office.